Customer Service Assistant 客服人员 (Mandarin Speaking)
RM 3,500 - RM 4,500 / month
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Job Description
- Attend to all customer inquiries through various channel of communication
- Provide a positive, empathetic, enthusiastic and professional service towards the customer at all times
- Proficient in company products and services knowledge to provide accurate information to customer in a timely manner as per company regulations
- Collect feedback and establish a healthy and professional customer relationship
- Monitor all community comments, complaints and messages and respond accordingly
- Maintain all work records, transactions and documents
- Carry out any other related task assigned by the company
Job Requirement
- Education SPM or higher
- Fluent language skill in Mandarin (China Market) and English
- Ability to read and write in Mandarin
- Typing speed of 40 words per minute (WPM) and above
- Strong learning ability and communication skill
- Analytical thinker with strong conceptual and problem solving skill
- Proficient in Microsoft Office
Job Type: Full-time
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you able to read and write in Mandarin?
- Expected Salary
- Duration of notice period required
- Are you a Malaysian or require working permit
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