Epicareer Might not Working Properly
Learn More

Customer Service Assistant 客服人员 (Mandarin Speaking)

RM 3,500 - RM 4,500 / month

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Job Description

  • Attend to all customer inquiries through various channel of communication
  • Provide a positive, empathetic, enthusiastic and professional service towards the customer at all times
  • Proficient in company products and services knowledge to provide accurate information to customer in a timely manner as per company regulations
  • Collect feedback and establish a healthy and professional customer relationship
  • Monitor all community comments, complaints and messages and respond accordingly
  • Maintain all work records, transactions and documents
  • Carry out any other related task assigned by the company

Job Requirement

  • Education SPM or higher
  • Fluent language skill in Mandarin (China Market) and English
  • Ability to read and write in Mandarin
  • Typing speed of 40 words per minute (WPM) and above
  • Strong learning ability and communication skill
  • Analytical thinker with strong conceptual and problem solving skill
  • Proficient in Microsoft Office

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Are you able to read and write in Mandarin?
  • Expected Salary
  • Duration of notice period required
  • Are you a Malaysian or require working permit