Customer Relations Executive (CRE) Cum Receptionist

As Honda 4S dealer located in USJ, we seek cheerful, dedicated and friendly individual to join our team. Your role will include the following :

• Conduct Service Reminder calls/texts to ensure consistent service intakes of dealership
• Coordinate and record customers' appointment booking and plot the capacity planning to ensure smooth flow of operations in dealership.
• Conduct Post Service Follow Up with customer to measure customer satisfaction for improvement activities.
• Handle customers' concern, analyse root cause and propose improvement activities.
• Ensure all customers' concerns are promptly reported and replied effectively.
• Ensure customer database is updated in timely manner and protected all times through constant monitoring.
• Continuously strive to develop and maintain good rapport with customer and internal departments towards achieving high customer satisfaction.
• Conduct invitation, records customer's appointment and coordinate parts ordering.
• Coordinate activity Sales.
• Greet customers when they arrive for their appointment and direct them to the right counter.

Requirements:

• Minimum Diploma in any field
• 2 years experience in Customer Service will be an advantage.
• Excellent communication and interpersonal skills
• Strong language skills - able to communicate (written and spoken) effectively in English and Bahasa Malaysia.
• Customer service oriented and embrace the "Customers Comes First" mind set
• Competent in Microsoft Office
• IT literate
• Independent, high commitment, motivated and able to promote good problem solving.
• This role requires you to work 6 days a week (Monday to Saturday) full day.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking
• Meal allowance

Supplemental Pay:

• Attendance bonus
• Commission pay
• Overtime pay

Expected Start Date: 11/01/2024