Quality Assurance Executive (Backend Admin)

Job Highlights

Language - Bahasa Melayu

Fresh graduates are welcomed to apply as training given

Basic salary monthly + incentive

Office hour

Close to LRT/MRT station

Immediate hiring

Minimum SPM/SKM

Job Description:
-To conduct call monitoring on the calls that have been made by the respective telemarketers to ensure sales obtained comply with tele-script and product features
-To objectively assess and provide constructive feedback on the quality of phone handling skills of telemarketers according to preset criteria
-Hold regular calibration sessions with the call center counterparts, provide constructive criticism and feedback on vital areas of call quality and performance
-Benchmark our quality standard with the market trend on an on-going basis
-Hold briefing sessions with telemarketers to ensure the quality objectives of call center and quality assurance scheme are adequately communicated
Track daily productivity

Requirements:

-Candidates must possess at least a Higher Secondary, STPM, A Level, Pre-U, Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in any field
-Required language(s): Bahasa Malaysia
-Computer literate
-Ability to work independently as well as part of a team.
-Training provided