Quality Assurance Executive (Office/Admin)
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Job Highlights
Language - Bahasa Melayu
Fresh graduates are welcomed to apply as training given
Basic salary monthly + incentive
Office hour
Close to LRT/MRT station
Immediate hiring
Minimum SPM/SKM
Job Description:
-To conduct call monitoring on the calls that have been made by the respective telemarketers to ensure sales obtained comply with tele-script and product features
-To objectively assess and provide constructive feedback on the quality of phone handling skills of telemarketers according to preset criteria
-Hold regular calibration sessions with the call center counterparts, provide constructive criticism and feedback on vital areas of call quality and performance
-Benchmark our quality standard with the market trend on an on-going basis
-Hold briefing sessions with telemarketers to ensure the quality objectives of call center and quality assurance scheme are adequately communicated
Track daily productivity
Requirements:
-Candidates must possess at least a Higher Secondary, STPM, A Level, Pre-U, Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in any field
-Required language(s): Bahasa Malaysia
-Computer literate
-Ability to work independently as well as part of a team.
-Training provided