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Client Service Associate (Mandarin/Cantonese)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 4,000 - RM 5,000 / Per Mon


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DUTIES AND RESPONSIBILITIES:

 Understand customer enquiries and respond via applicable channels: email, chat, and call backs

 Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

 Manage customer escalations and ensure that these are answered, tracked, and escalated as required

 Perform all procedures accurately, including documented call flows, work processes, data entry requirements, and complaint management processes

 Ensure all SLAs are met accordingly

 Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

 Provide a high level of professionalism and competent customer service

 Able to communicate effectively with customers in a friendly and polite manner

Requirements

  • Candidate must possess at least a SPM.
  • Required language(s): English & Mandarin/Cantonese
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
  • Able to work in Rotational Shift.

Salary is best in market

Allowances provided, EPF and Medical will also be provided.