Client Service Associate (Mandarin/Cantonese)
DUTIES AND RESPONSIBILITIES: Understand customer enquiries and respond via applicable channels: email, chat, and call backs Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including documented call flows, work processes, data entry requirements, and complaint management processes Ensure all SLAs are met accordingly Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Provide a high level of professionalism and competent customer service Able to communicate effectively with customers in a friendly and polite manner
Requirements
- Candidate must possess at least a SPM.
- Required language(s): English & Mandarin/Cantonese
- Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
- Able to work in Rotational Shift.
Salary is best in market
Allowances provided, EPF and Medical will also be provided.