Admin cum Indoor Sales Coordinator

Job Summary: We are seeking a proactive and detail-oriented Admin cum Indoor Sales Coordinator to join our dynamic team at NW Group. The successful candidate will be responsible for providing administrative support while assisting the sales team with coordination tasks. You will ensure smooth day-to-day operations and contribute to the growth of the business by managing customer inquiries, processing orders, and supporting sales activities. Key Responsibilities: Administrative Support: Perform general administrative duties such as data entry, filing, and document management. Manage office supplies, handle incoming calls, and coordinate meetings. Prepare and process quotations, invoices, and delivery orders. Maintain accurate and up-to-date records for internal reporting. Sales Coordination: Act as a point of contact for indoor sales inquiries and assist with responding to customer queries via phone or email. Support the sales team by preparing quotations, proposals, and sales documentation. Assist in order processing, follow up on sales leads, and track sales progress. Collaborate with the sales team to ensure customer satisfaction and timely delivery of services. Coordinate between internal departments to facilitate smooth sales operations. Customer Relationship Management: Build and maintain strong relationships with customers by providing excellent service. Handle customer complaints, provide solutions, and ensure follow-ups to enhance customer satisfaction. Other Duties: Assist with any ad-hoc tasks related to both administration and sales as required. Requirements: STPM, Certificate, Diploma or Degree in Business Administration, Marketing, or a related field. Proven experience in administrative roles, preferably with exposure to sales coordination. Strong organizational skills and the ability to manage multiple tasks simultaneously. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Ability to work independently and as part of a team. Customer service-oriented mindset. Attention to detail and accuracy in managing documentation. Benefits: Competitive salary package. Opportunities for career growth and development. Friendly and collaborative work environment.