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HRMS Support Specialist

Salary undisclosed

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Responsibilities: Perform customer service functions by answering customer requests and questions ad hoc. Implement and ensure adherence to security and data standards. Ensure system test according to testing policy and standard. Provide first line support on the system after completion of the implementation project. Troubleshooting system errors. Advise Client's Business and Core Application Team in utilizing the HR Avenue salient features and supported functionalities. Following up on unresolved issues via online support system and ensure that resolution takes place within agreed SLA. Requirements Degree in IT / Computer Science. Experience supporting HR applications by responding to user calls, emails, or trouble tickets. Experience testing systems for bug fixes and enhancements with demonstrated strong knowledge and analytical skills necessary to resolve end-user technical issues. Ability to establish and maintain effective work relationships to provide excellent customer service and work effectively within a team. Ability to communicate and present complex issues and analyses in an effective manner. Intermediate working knowledge of SQL Server and SQL Scripting. Excellent written and oral communication skills in English.