Front Office Assistant (Hotels/Resort)

Company Description Sunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian stay. Guests can enjoy sweeping resort and city skyline views, explore the hotel's connected shopping mall and theme park. Role Description As a Front Office Assistant, you will be the first point of contact for our guests, providing a warm welcome and exceptional service. Your responsibilities include managing check-ins/check-outs, handling inquiries and reservations, maintaining accurate records, and ensuring guest satisfaction. Strong communication, organizational skills, and a friendly demeanor are essential for this role. Join our team to help create a memorable experience for our guests! Key Responsibilities: - Greet guests warmly, assist with check-in/check-out, handle inquiries and concerns, and provide information about hotel facilities and local attractions. - Manage reservations via phone, email, or in-person, verify details, and communicate policies to guests. - Maintain accurate records, handle transactions, and provide administrative support to the Front Office Manager. - Answer/direct calls, respond to emails, and coordinate with other hotel departments to ensure seamless guest services. - Resolve guest complaints, escalate complex issues, monitor front desk security, and follow procedures for emergencies. Qualifications: - SPM or equivalent. - Proven experience as a Front Office Assistant or similar role. - Excellent customer service and communication skills. - Strong organizational abilities and attention to detail. - Proficiency in hotel management software and Microsoft Office.