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DIGITAL LIVE CHAT SUPPORT

RM 2,400 - RM 3,500 / month

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Job Summary:

We are seeking a dedicated and enthusiastic Digital Live Chat Support Representative to join our team. In this role, you will provide exceptional customer service and support to our clients through live chat. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

  • Respond promptly to customer inquiries via live chat.
  • Assist customers with product information, order status, and troubleshooting.
  • Resolve customer issues efficiently and effectively while maintaining a positive attitude.
  • Document interactions and feedback in the customer relationship management (CRM) system.
  • Collaborate with other departments to escalate complex issues when necessary.
  • Maintain a thorough knowledge of our products and services to provide accurate information.
  • Identify opportunities to improve processes and customer experience.
  • Meet or exceed performance metrics, including response time and customer satisfaction scores.
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