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Customer Care Officer (Cantonese Speaker)

  • Full Time, onsite
  • GENPACT MALAYSIA SDN. BHD.
  • Selangor Customer Service - Call Centre (Call Centre & Customer Service) Full time Add expected salary to your profile for insights, Malaysia
Salary undisclosed

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We are inviting applications for the role of Customer Care Agent (Cantonese Speaker Only)

Work location: Sunway Geo, Malaysia

Responsibilities

  • Responsible for the operational tasks of Claims area:
  • Call handling
  • Channel handling – Emails & Chat
  • Customer enquiries
  • Claim registration
  • Complaint handling
  • Ensure efficient customer service processes
  • Answer customer queries by sharing products information, repair request submission and checking status, etc.
  • Handle daily call queries which include 1st level escalation management in a composed manner.
  • Ability to respond email and written request from customer in accordance with companies operating procedure within the stipulated turnaround time.
  • Maintain call quality and deliver customer services support per SLA
  • Flair in handling customer queries through email correspondence

Qualifications we seek in you

Minimum qualifications

  • Good verbal and written communication skills – Primary language requirement is Cantonese
  • Has experience supporting HK market.