Customer Care Officer (Cantonese Speaker)
- Full Time, onsite
- GENPACT MALAYSIA SDN. BHD.
- Selangor Customer Service - Call Centre (Call Centre & Customer Service) Full time Add expected salary to your profile for insights, Malaysia
Salary undisclosed
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We are inviting applications for the role of Customer Care Agent (Cantonese Speaker Only)
Work location: Sunway Geo, Malaysia
Responsibilities
- Responsible for the operational tasks of Claims area:
- Call handling
- Channel handling – Emails & Chat
- Customer enquiries
- Claim registration
- Complaint handling
- Ensure efficient customer service processes
- Answer customer queries by sharing products information, repair request submission and checking status, etc.
- Handle daily call queries which include 1st level escalation management in a composed manner.
- Ability to respond email and written request from customer in accordance with companies operating procedure within the stipulated turnaround time.
- Maintain call quality and deliver customer services support per SLA
- Flair in handling customer queries through email correspondence
Qualifications we seek in you
Minimum qualifications
- Good verbal and written communication skills – Primary language requirement is Cantonese
- Has experience supporting HK market.
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