Customer Service Executive

Qualifications & experience

• Communication Skills: Strong verbal and written communication abilities.
• Problem-Solving Skills: Ability to address customer issues and provide effective solutions.
• Interpersonal Skills: Empathetic and friendly demeanor when interacting with customers.
• Attention to Detail: Ensure accuracy in documentation and customer information.
• Technical Skills: Proficiency in customer service software and Microsoft Office Suite.
• Adaptability: Ability to handle a fast-paced environment and adapt to changing situations.

Tasks & responsibilities

• Customer Support: Respond to customer inquiries via phone, email, chat, or in-person. Provide information about products, services, and policies.
• Documentation: Maintain accurate records of customer interactions and transactions. Document issues and resolutions for future reference and quality control.
• Product Knowledge: Stay informed about the company’s products and services to provide accurate information. Share customer feedback with relevant teams to improve products and services.
• Customer Relationship Management: Build rapport with customers to foster loyalty and satisfaction. Conduct follow-up communications to ensure customer satisfaction.
• Collaboration: Work closely with other departments, such as sales and logistics, to resolve customer issues and improve processes.