CSM (Japanese Speaker)

Responsibilities:

 Maintain, grow and retain monthly recurring revenue for client's most valued customers.

 Develop strong customer relationships and serve in the role of client trusted partner.

 Initiate the relationship with the customer by creating a smooth and meaningful onboarding experience.

 Facilitate the adoption of the solution, driving awareness, education, and utilization by serving as the chief evangelist, ensuring that customers are realizing the benefits of the solution and its capabilities.

 Ensure customer satisfaction: addressing needs related to the use and consumption of client's Cloud services and acting as sales liaison to better support premium client's customers.

 When required, Partner cross-functionally with support, professional services, and departments to deliver customer success that drives positive customer satisfaction and account growth.

 Be aware of client’s operational RACI and hold accountable team members to provide outstanding serviced to our customers

 Contribute to close-loop feedback with the Customer Success management team to ensure the voice of the customer is considered in product advancement.

Qualifications:

 1 to 3 years of direct and demonstrated customer success experience, BUT FRESH GRADUTES ARE WELCOME AS WELL! :))

 Proven track record of success with a demonstrated history of customer satisfaction goals

 Driven by personal, team and company achievement with a commitment to excellence.

 Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness across multiple teams.

 Solution-oriented mindset to understand and solve complex customer issues.

 Experience and comfort in interacting with and influencing customer landscapes.

 Strong communication skills – written and verbal – with an understanding of situational best practices.

 Excellent presentation skills

Working time:
Monday - Friday
8am - 5pm