Admissions Executive (Student Recruitment)

JOB PURPOSE

The Admissions Executive represents the School to prospective parents, students and other individuals or organizations involved in the School selection process. He/She is responsible to provide information, advice, and guidance on admission requirements. In addition, he/she is also responsible for the various functions in carrying out effective admission duties.

KEY RESULTS AREAS/ RESPONSIBILITIES

• Good communication and relationship with stakeholders such as students, parents, (internal and external) established and maintained
• Database of enquirers, applicants and students are compiled for better decision making in the running of the School and for Marketing activities
• Policies and procedures governing the enrolment of students are adhered to and followed through consistently

JOB TASKS

• Attend and ensure timely response to enquiries on a one-on-one basis via in-person appointments, phone calls and emails.
• Ensure that excellent and quality customer service is provided at all times to the community.
• Ensure availability of a comprehensive, accurate and up-to-date knowledge of the curriculum offered by the School.
• Ensure that accurate information is given to prospective families regarding admissions requirements, registration, fees, withdrawal process and other areas of student services.
• Ensure materials given to prospective and current families are up-to-date and stocked at its optimum level.
• To schedule and conduct tours of the School to prospective families.
• To accept and review applications and documents submitted by prospective families for purposes of making admission decisions.
• Ensure relevant information and details of the applications are entered accurately into the student database management software.
• To schedule and monitor applicants’ entrance assessments and interviews.
• To coordinate with Faculty Heads in marking assessment papers and to mark specific assessment papers.
• Tabulate entrance assessment results and forward to Academic Heads for review and decision.
• Submit application and documentation to relevant governing bodies (if any), eg. Ministry of Education, and follow-up on decision and ensure documentation from the governing bodies are recorded and filed accurately in a timely manner (if any)
• To communicate outcome of applications with families and prepare relevant letters to them as a follow-up, e.g. Letter of Offer, Letter of Rejection, Waitlist
• Follow-up with successful families for fee payment as an acceptance of offer.
• Guide and brief incoming families on relevant information and preparation for the students’ admission, e.g. Uniforms, books, etc.
• Ensure academics are supplied with incoming students’ details and relevant documentation.
• Participate in welcoming new families to the School on their first day and assist where necessary, e.g. Lead them to the academic offices, classroom, welcome venue, etc.
• To update student database accurately as and when necessary, e.g. Upon change of contact details.
• To provide statistical reports for periodic reporting and ad-hoc analysis upon request by the Management.
• In close consultation with the Admissions Manager in ongoing strategic communications with the Academic key staff members.
• Participate and represent the School in enrolment activities organized by the School. E.g. Open Days and other events.
• Undertake any other duties that may be assigned from time to time by the Management.

JOB SPECIFICATIONS

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

Bachelor’s Degree in a related discipline.

RELATED EXPERIENCE

At least three (3) years of working experience, preferably in an educational institution and/or hospitality industry with involvement in customer relations or the equivalent

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

• Strong cross-cultural, interpersonal, communication and writing skills are necessary to present the School in a positive way to diverse nationalities and cultures
• Ability to represent the Admissions role through a strong, student-centered ethic
• Strong knowledge in word processing and spreadsheets and basic familiarity with database software tools
• Ability to analyze and interpret the needs of families and offer appropriate solutions.
• Ability to work effectively both independently as well as part of a team
• Possess an excellent command of English and Bahasa Malaysia. Knowledge of other languages is an added advantage
• Possess good planning, organizing, coordinating, presentation and time management skills

Garden International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As such, all offers of employment are subject to a criminal record check (ICPC or equivalent).