Customer Service cum Admin Executive (客户服务专员)
Salary undisclosed
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RESPONSIBILITIES & DUTIES:
- Attract potential customers by answering product and service queries.
- Maintain customer accounts by recording account information.
- Service walk in customers and promote company’s products and services.
- Perform tele-marketing when there’s new product initiative from Sales Division.
- Attend to customer complaint and provide solution to resolve problems by liaising with relevant division within the company.
- Follow company’s standard operating procedures (SOP) in engaging new customers to ensure the entire sales process loop is completed with minimal error.
- Produce customer reports for management’s decision making and analysis.
- Attend weekly meeting and report weekly activities.
- Record log activities of daily tasks.
REQUIREMENTS & QUALIFICATIONS:
EDUCATION LEVEL & MAJOR
- Candidate must possess at least a Diploma in any field or equivalent.
YEARS OF EXPERIENCE
- At least 1 year / Fresh graduates are welcome to apply.
REQUIRED LANGUAGE
- Bahasa Malaysia, English & Mandarin is an added advantage.
REQUIRED SKILLS
- Good communicator and pleasant looking.
- Punctual and well discipline in conduct.
- Team player with good attitude in covering peers to ensure company’s good image is maintained at all times.
- Responsible and full of integrity dealing with customers, peers and superior.
- Multi-tasking and willing to take on additional responsibilities.
- Organized in handling document and paperwork.
WORKING HOURS & OFF DAY
- Willing to work 6 days per week.
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