Customer Service Executive

Job Responsibilities

• Manage and process customer sales inquiries for both cash and credit transaction;
• Mange and resolve customer and stakeholder complaints and issues;
• Prepare and process quotation, purchase order, sales order and other necessary sales and procurement documents by ERP system;
• Perform sourcing activities to meet customer requirements and project needs;
• Builds positive and effective relationships with customer and stakeholder and ensures their satisfaction;
• Engage in persuasion and negotiation, resolve problems and decision making skills which includes escalating unsolved cases to the relevant stakeholders and departments;
• Ensure timely closing of sales orders and or purchase orders.
  

Job Requirements

• Effective communication and interpersonal skills;
• Passionate about servicing customer;
• Professional attitude and good team spirit;
• Ability to work and thrive under pressure in fast-paced environment while being able to multi-task;
• Ability to learn new computer software (MS office, ERP system, automation software);
• Experience in related industry (e.g., electronic manufacturing, infrastructure, construction, offshore and marine, aerospace maintenance repair and overhaul, etc.) ;
• Engineering Knowledge is required, preferably in Electrical Engineering.