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Technical Customer Engineer

  • Full Time, onsite
  • Nordson (M) Sdn Bhd
  • Selangor Electrical/Electronic Engineering (Engineering) Full time Add expected salary to your profile for insights, Malaysia
Salary undisclosed

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Job SummaryThe Technical Cusotmer Engineer provides on-site technical support for customers to promote Nordson technology. The position entails assisting, troubleshooting, start-ups, and technical counseling on packaging division and preventative maintenance.Essential Job Duties and Responsibilities
  • Provide on-site technical support to customers to promote Nordson technology. Support could be in the form of start-up service, maintenance, training or general technical counseling.
  • Understanding of function capability for each component and communicate with customer, engineers or the technology department if questions exist.
  • Perform the maintenance necessary to enable the customer to begin or continue their operation. This can include splitting and cleaning, replacing defective parts of the machine, adjust clearances, install and or assemble equipment.
  • Responsible for preparing a toolbox with the correct set of tools and items necessary to perform their duties at the customer’s facility.
  • Use various hand and power tools, hoists, dollies, rollers and trucks to complete the service call.
  • Coordinate and schedule calls required at the customer's facility to accommodate the customers’ requirements.
  • Summarize on a timely basis within one week of the visit the issues that were covered at the customer's facility in the form of a written service report. By doing so, this ensures documentation for future reference and gives guidance to our engineering department to provide corrective action where required.
  • Provide technical support when telephone calls are received from customers. Support would include providing written instructions, verbal instructions or any communication needed to answer the customer. Consult with engineering and/or manufacturing as necessary to resolve a customer issue.
  • Education and Experience Requirements
  • Bachelor’s Degree
  • Strong mechanical and electrical skills
  • Demonstrated knowledge for field service for 3-4 years of experience
  • Preferred Skills and Abilities
  • Proven exceptional communication skills, both verbal and written, to share technical knowledge with customer
  • Must demonstrate the ability to read and interpret blueprints, diagrams, specifications and product manuals
  • Excellent customer service skills
  • Intermediate computer skills, including proficiency with Microsoft Office products
  • Willingness to travel at a minimum of 75% of time
  • Ability to learn new things quickly
  • Self-motivated
  • Travel Required 75%