Guest Service Executive
Salary undisclosed
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About us
Established in 2022, We are a vacation rentals company offering some top-rated luxury holiday homes in the heart of Kuala Lumpur City Centre, Malaysia. The properties are independently owned by property investors and operated under ALMA, creating a perfect blend of a home experience with local history, culture, and heritage, targeting high-end customers looking for unique homestay experiences. The selection included landmark buildings, but offering a homestay experience far different from a normal “cookie-cutter” property. The collection sought homes that possessed an element of authentic local flavor and cultural distinction to provide guests within an enriching stay.
Qualifications & experience
- A positive, can-do attitude!
- Having prior experience as a customer relationship officer, front desk executive, customer service agent or similar, is advantageous.
- You must be a people-person who finds meeting and interacting with new people an enjoyable and rewarding part of your work.
- You must have a strong passion for hospitality or customer service, and derives a great deal of satisfaction when able to successfully help customers with their needs and requirements in a timely manner.
- You should be enthusiastic about learning and go for the “extra mile”, be able to work independently but very capable of participating as a team player when the need arises.
- Ability to stay calm when guests are stressed or annoyed.
- Required language(s): Fluent in spoken/written English and Mandarin (this is actually the only requirement because half of our guests come from China and the other half from around the world)
- Able to perform night shift duties.
- Able to work weekends and public holidays
- Welcome fresh graduates, training will be provided.
Tasks & responsibilities
- To check-in and check-out guests with a warm and friendly demeanor
- To handle incoming bookings, process guest folios, collect payment and guest inquiries.
- To registers rooms all arrivals according to established procedures.
- To handle any complaints with respect to room rates, reservations, payments, condition of room and/or facilities, etc.
- Coordinating with the Housekeeping and Maintenance Departments to ensure all the rooms are always clean and well maintained at all times as per the Company's standards.
- To seek feedback from guests and provide suggestions to Management to continually improve the level of quality and service.
- To perform any other tasks/duties from time to time as assigned by the Management.
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