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Field Service / Customer Support Engineer

Salary undisclosed

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Key Responsibilities:

  • Field service tasks at a customer's facility that involve troubleshooting, diagnosing, and repairing complicated equipment.
  • Troubleshoot installation and upgrade issues.
  • To reduce system downtime, coordinate equipment schedules.
  • Conduct customer orientation and technical training for user application on all elements of equipment maintenance assistance.
  • Prepare field service reports on customer support activity and give documentation on recurring problems to other supporting units.
  • Undertake any responsibilities that assign by Manager from time to time.

Job Requirement:

  • Candidates must possess at least a Sijil Kemahiran Malaysia, Diploma, or Bachelor’s Degree in Mechanical, Electronic, Electrical, Mechatronic, or any other engineering-related course.
  • Ability to prioritize, multitask, and work under pressure, as well as strong analytical and problem-solving skills.
  • Candidate should be capable of working in a team and willing to travel to customer site.
  • Required language(s): Bahasa Malaysia, English and Mandarin (To liaise with field service team in China).