Field Service / Customer Support Engineer
Salary undisclosed
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Key Responsibilities:
- Field service tasks at a customer's facility that involve troubleshooting, diagnosing, and repairing complicated equipment.
- Troubleshoot installation and upgrade issues.
- To reduce system downtime, coordinate equipment schedules.
- Conduct customer orientation and technical training for user application on all elements of equipment maintenance assistance.
- Prepare field service reports on customer support activity and give documentation on recurring problems to other supporting units.
- Undertake any responsibilities that assign by Manager from time to time.
Job Requirement:
- Candidates must possess at least a Sijil Kemahiran Malaysia, Diploma, or Bachelor’s Degree in Mechanical, Electronic, Electrical, Mechatronic, or any other engineering-related course.
- Ability to prioritize, multitask, and work under pressure, as well as strong analytical and problem-solving skills.
- Candidate should be capable of working in a team and willing to travel to customer site.
- Required language(s): Bahasa Malaysia, English and Mandarin (To liaise with field service team in China).
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