Customer Sevice

Qualifications & experience

• - Possess at least a Diploma in any related field
• - At least 2 to 3 years of working experience in front office administration or in a retail customer service environment.
• - Has good interpersonal skills with pleasant personality and enjoy interacting with people
• - Has good sense of responsibility and pro-active
• - 5 day’s work weeks based on work schedule
• - Able to work on Saturday occasionally
• - Has good Microsoft Office skills, especially in MS Excel.

Tasks & responsibilities

• - To manage the daily operations at counter and provide good customer service and membership support
• - Works independently and takes ownership of issues
• - Handle tactful resolutions of queries and escalations from both internal and external customers
• - Good understanding of company operations, policies & procedures, marketing plan and promotions
• - Ensure the work area are properly maintained and aligned to the company’s corporate guidelines and image
• - Ensure full compliance to the laid down procedures and processes as provided by company
• - Maintains and update customer’s concern/feedback, issue and resolution into the case management system
• - Prepare reports as required for data analysis and marketing plan
• - Marketing support in updating collaterals, website, event co-ordination, preparation
• - Handle other ad-hoc tasks assigned

Benefits

• - Passionate, Energetic and Innovative Work Culture
• - Competitive Salary & Work Benefit Package
• - Outstanding Career Growth & Development Opportunities