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Executive, Admissions

  • Full Time, onsite
  • IMU Education Sdn Bhd
  • Kuala Lumpur Customer Service - Customer Facing (Call Centre & Customer Service) Full time RM 2, Malaysia
Salary undisclosed

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Role Purpose:

  • To ensure competent administration and record keeping of the admissions process including entry assessments, e.g. academic interviews, English Language proficiency and maturity tests.
  • To contribute to the achievement of student recruitment targets.

Principal Accountabilities:

  • Coordinate the processing of all student applications from submission to outcome, to ensure that applications are treated in a timely manner and within the standards set by the University.
  • To offer high quality customer service to all applicants, at all stages of the application process.
  • Development and management of a customer service ethos throughout the admissions process (e.g. ensuring all turnaround times are met).
  • Checking of entry requirements in all publicity materials (brochures, flyers, website pages etc.) and ensuring information is accurate and updated where necessary.
  • Track decisions on whether to interview, arrange interviews, support applicants on interview day and coordinate post-interview feedback.
  • Manage admissions policies and procedures to ensure that they are efficient and comply with fair admissions and governmental policies.
  • Generate regular reports on admissions metrics, application trends and enrolment projections to enhance student recruitment process.
  • Use data-driven insights to make informed decisions and improve admissions process.
  • Provide support to the Office of Student Enrolment with internal recruitment events, such as Open Days, Application Days etc.
  • Liaise with the Registrar’s Office concerning implementation of QA policies and procedures and compliance with academic standards.
  • To research and disseminate information of relevance to management and/or the School, in general such as analysis of competitors offerings and entry requirements, visa requirements, English language requirements etc.
  • Staff may be appointed to manage specific roles, programmes and processes when the need arises.

Job Requirement:

  • Bachelor’s Degree or Professional qualification in Business Studies / Administration / Marketing / Psychology / Communications or any related field.
  • At least 2 years of Admissions experience in the education line