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Customer Service Representative - Banking

  • Full Time, onsite
  • Agensi Pekerjaan Language Talent Solutions Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 2,600 - RM 3,000 / month

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Job Description:

  • Utilize effective problem-solving and decision-making skills to assist customers with their inquiries.
  • Develop and apply a comprehensive understanding of industry practices and procedures to achieve team goals.
  • Collaborate with your immediate manager to motivate the team and monitor performance.
  • Mentor and guide associates to enhance their individual performance.
  • Consistently meet and exceed individual and team performance targets with minimal direct supervision.
  • Prioritize client needs while delivering an exceptional customer experience, with performance measured using specific metrics.

Job Requirements:

  • Fluent in English
  • SPM (credit in Math or English) or STPM with minimum 2 years customer service experience
  • Fresh graduates welcome to apply

Working Time:

8am - 5pm / 2pm - 11pm

Monday to Sunday (5 working days, 2 off days)

Salary: RM2600-RM3000 based on education level & experience

Term and Contract: 6 months (renewable based on performance)

Job Types: Full-time, Contract, Fresh graduate
Contract length: 6 months

Pay: RM2,600.00 - RM3,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion

Schedule:

  • Afternoon shift
  • Day shift
  • Rotational shift

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer service: 1 year (Preferred)