IT Service Desk Executive (Contractual) - Malaysian Citizen - Immediate Joiner

Job Summary

• Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services.
• Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level.
• Respond to requests for technical assistance in person via phone, electronically
• Research questions using available information resources
• Follow standard Helpdesk procedures
• Advise user on appropriate action
• Log all helpdesk interactions
• Prepare activity reports

Key Responsibilities

• Must have Bachelor Degree
• Administer helpdesk software
• Respond and resolve IT Helpdesk cases within SLA commitment
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and update
• Any other duties as and when deemed necessary
• Responsible for system audit and assess their outcomes by contacting system audits report review of technologies implemented
• Must be able to work on Shift
• Fluent in English

Job Type: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,000.00 per month

Schedule:

• Monday to Friday
• Rotational shift

Application Question(s):

• Notice Period
• Age

Experience:

• IT Service Desk: 2 years (Preferred)