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Availability Status
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Scope of work
Provide 1st level of technical support and functional assistance to end user's PC/Laptop and Handheld devices only.
Format, setup, configure, image PC/Laptop and Handheld devices.
Install and setup computer peripherals for end users.
Computer hardware/software troubleshooting.
Coordination with Vendor on their IT System Support & Troubleshooting
Troubleshoot and support for all Servers, Storage, CCTV, Door Access, Networking & Firewall
Coordination with Vendor on their IT System Support & Troubleshooting
RMA Management (*Equipment must have valid support contract from principal)
Principle Escalation & Coordination
Ticketing System w/ Ticketing Report [Yearly / Upon Request]
SKILLS:
1. Microsoft Windows Operating Systems, outlook, Office;
2. Basic knowledge of LAN, mobile printers, scanners, and multifunction printers;
4. Basic knowledge to support Wireless Infrastructure
5. Basic knowledge of manufacturing applications.
Location: Butterworth, Penang
Working hours: Monday to Friday 9am - 6pm
Salary Range: MYR 2,500 - MYR 3,000
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,500.00 - RM3,000.00 per month
Schedule:
- Monday to Friday