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IT Technical Support

RM 2,500 - RM 3,000 / Per Mon

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Scope of work

⁠ ⁠Provide 1st level of technical support and functional assistance to end user's PC/Laptop and Handheld devices only.

⁠ ⁠Format, setup, configure, image PC/Laptop and Handheld devices.

⁠ ⁠Install and setup computer peripherals for end users.

⁠ ⁠Computer hardware/software troubleshooting.

⁠ ⁠Coordination with Vendor on their IT System Support & Troubleshooting

⁠ ⁠Troubleshoot and support for all Servers, Storage, CCTV, Door Access, Networking & Firewall

⁠ ⁠Coordination with Vendor on their IT System Support & Troubleshooting

⁠ ⁠RMA Management (*Equipment must have valid support contract from principal)

⁠ ⁠Principle Escalation & Coordination

⁠ ⁠Ticketing System w/ Ticketing Report [Yearly / Upon Request]

SKILLS:

1.⁠ ⁠Microsoft Windows Operating Systems, outlook, Office;

2.⁠ ⁠Basic knowledge of LAN, mobile printers, scanners, and multifunction printers;

4.⁠ ⁠Basic knowledge to support Wireless Infrastructure

5. Basic knowledge of manufacturing applications.

Location: Butterworth, Penang

Working hours: Monday to Friday 9am - 6pm

Salary Range: MYR 2,500 - MYR 3,000

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,000.00 per month

Schedule:

  • Monday to Friday
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