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Main Job Duties and Responsibilities
- Ability to work independently and prioritize tasks effectively.
- Familiarity with computer hardware components and peripherals (preferred)
- Supervise and monitor all open tickets and identify overdue issues, providing resolution in a timely and effective manner
- Ensure SLA are meet and new requirement are recorded in ticketing system.
- Provide assistance and cross training to the Service Desk team.
- Record all activities in the help desk department and present them to management upon request for evaluation.
- Work closely with the team in achieving SLA objective.
- Frequently check the ticketing system for incoming new ticket request.
- Perform administrative duties including Asus spare parts, hardware equipment or any other services/items.
- Carry out proper tracking of service requests and ensure resolutions to problems are documented in the ticketing system
- Monitor the effectiveness of systems and procedures and make appropriate recommendations to ensure daily operations run smoothly and efficiently.
- Direct the process of proactive response to issues before they become issue/problems.
- Perform administrative duties, including scheduling of equipment or laptop loaners, or any other services/items for company users; organize shipment to remote sites if required.
Skill and qualification
- Candidates must have at least a diploma holder or higher.
- IT knowledge and experience of customer service practices.
- Must be proficient in speaking, reading, writing, and understanding English, Bahasa Melayu as it is the primary language used in the workplace.
- Applicants must be able to work on shift.
- 1 Year employment contract on renewable basis.
- Transportation: Must have own transport (car).
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