Telephone Operator

Job Requirement:
1. Experience in daily Front Office operation.

2. Minimum SPM qualification.

3. Able to work under pressure and shift work.

Standard Job Responsibilities:

1. To be fully knowledgeable in the operating procedures and application of the telephone switchboard.

2. To be responsible of answering all in-coming calls cautiously and politely and to always provide correct information to the caller.

3. To be responsible in channelling telephone calls to the proper extensions smoothly and politely.

4. To be knowledgeable in the operating procedures and application of the computer.

5. To practically apply the proper principles of effective telephone courtesy.

6. To report faults detected or made known to the Telephone Supervisor verbally or though the logbook and to follow through with the Telecommunication Department.

7. To handle wake-up calls requests manually or by the computer.

8. To be fully informed on the daily banquet functions of the hotel or any promotions available to the hotel guests or the public.

9 To handle the programming and turning of in-house music in accordance to the schedule.

10. To handle the screening of all in-house movies efficiently and on proper schedule.

11. To report to the Telephone Supervisor, or the Assistant Manager, or the Assistant Front Office Manager, or Front Office Manager on any comments, complaints, observation, or irregularities within the hotel premises, mentioned or reported to hereby the hotel guests, executives or even staff.

12. Any other duties, tasks as and when assigned or required from time to time.

Job Types: Full-time, Fresh graduate

Pay: From RM1,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus