Epicareer Might not Working Properly
Learn More
N

CUSTOMER SERVICE

RM 1,800 - RM 2,000 / month

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

JD:

  • Primarily handle inquiries pertaining to orders, shipment & chats for events.
  • To meet Key Performance Indicators (KPI) like average handling time, first contact resolution rate, chat response rate, customer satisfaction score and etc
  • Communicate with internal stakeholders (logistics, finance)
  • To ensure accuracy in information when communicating to customer.
  • Communicate effectively with team members and customers.
  • Able to read, write and converse well in Bahasa Malaysia & English
  • Working hours: 8.30am - 5.30pm (Monday to Friday)
  • 8.30am - 1pm (Saturday)

Job Type: Full-time

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Yearly bonus

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Bahasa (Preferred)
Similar Jobs

1d ago

Full Time, onsite, onsite

Salary undisclosed

1d ago

Full Time, onsite, onsite

Salary undisclosed

1d ago

ACCOUNT ASSISTANT
Suri Catering & Event Services Sdn Bhd

Full Time, onsite, onsite

RM 2,500 / Per Mon