Branch Operations Executive (Kuching Branch)

Job Function

Ensure that Branch's Operation covering customer service and cashiering run smoothly and comply with Company's policies, procedures and regulatory by working closely with the various parties including agency force & process owners of Life Operations at Head Office so as to deliver prompt, reliable & quality services to policyholders and agents

Ensure all transaction are compliance with the Turn Around Time
Provide administrative and sales support to marketing personnel in managing agency force

Key Duties & Responsibilities:

• Perform Financial and Non-Financial alterations – Customer Service
• Follow-up with agents and HO on pending cases
• Handle inquiries from call-in/walk-in customer and agency force related to policy servicing matters
• Handle various customer service tasks, for instance claims, upgrade/downgrade policy benefits & submit documents to HO
• Scrutinize the proposal forms and perform data entry at branch level
• Relief cashier to collect premium payments and print Official Receipts for both walked-in clients and agents
• Prepare Day End Balancing, print and check reports for collection batches, prepare cheque’s bank-in slip, cash casting slip
• To be cross trained in any operational functions from time to time in order to be versatile in the operations work of the branch
• Undertake other work/duties as an when required

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executive specializing in Branch Operations or equivalent.
• Required language(s): English, Bahasa Malaysia