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Customer Care Representative

RM 2,500 - RM 3,800 / Per Mon

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Key Responsibilities:

- A customer service representative (CSR) is the first point of contact for any customer who has a question or any issue with product or service the company sells.

- Responsibilities like answering inbound phone calls , addressing customer question about product and service , payment , processing invoice and etc.

- Manage large amount of calling customer/incoming phone call

- Build sustainable relationship and trust with customer

- Provide valid and complete information about service/product by using the right methods/ tools

- Handle customer complaint, provide appreciate solution and alternative within the time line/follow up to ensure resolution

- Ability to multi task, prioritize and manage time effectively

- Confident at troubleshooting and investigate if don’t have enough information to answer customer question or resolve complaints.

Job Recruitments:

  • Proven experience in customer service or a related field.
  • Strong communication and interpersonal skills.
  • Problem-solving skills with a proactive and positive attitude.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
  • High school diploma or equivalent (Bachelor’s degree preferred).

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,800.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Performance bonus

Education:

  • STM/STPM (Preferred)

Expected Start Date: 11/04/2024