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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Experience Executive (Mandarin Proficiency)

Salary undisclosed

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently

Responsibilities

  • Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
  • Maintain a high level of product knowledge to assist customers effectively.
  • Provide timely and professional assistance to customers via live chats.
  • Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
  • Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
  • Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
  • Work together as a team to achieve timely turnaround time and quality replies to every customer.
  • Stay up to date on company policies, procedures, and product knowledge.
  • Contribute to a positive and collaborative work environment.

Requirements

  • This role is open only to locals.
  • Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
  • 4 Shift timings: 12am - 9am, 7am - 4pm, 12pm - 9pm, 3pm - 12am (weekdays and weekend)
  • Possess own transportation is encouraged
  • Open to fresh graduates
  • Required language(s): English, Mandarin
  • Minimum Diploma/Degree in any field
  • High level of attention to details.
  • Strong work ethic and willingness to take on any tasks.
  • Comfortable working in an extremely fast paced and international environment
  • Full Training Provided (Theory & Hands-on training)
  • A positive attitude and a commitment to delivering outstanding service
  • Ability to communicate with customers with a level of empathy.
  • Immediate availability is a plus point.

Benefits

  • International work environment and flat organization
  • Team culture - highly practical and results oriented.
  • Free training and development, constantly improve yourself.
  • Fast moving, challenging and unique business problems.
  • Competitive salary.
  • Casual work attire
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