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DUTIES AND RESPONSIBILITIES:
- Work closely with the BOD to develop and execute the company's strategic vision and goals.
- Collaborate with BOD and regional team to create and implement key initiatives and programs.
- Manage and oversee various cross-functional projects, ensuring timely delivery and quality outcomes.
- Develop, implement, and maintain budgetary and resource allocation plans.
- Perform research and analysis to inform strategic decision-making and identify opportunities for growth.
- Provide suggestions for business growth and suggest ideas for increasing revenue.
- Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values to ensure efficient operations and compliance with regulatory requirements.
- Create, review, and implement effective business plans and models.
- Generate, facilitate, and present reports to the BOD.
- Perform other duties as assigned from time to time.
JOB SPECIFICATIONS:
- Excellent communication and interpersonal skills, with the ability to work effectively with all levels of the organization.
- Demonstrated experience in project management, process improvement, and operations management.
- Working knowledge of all CPAs and the Key Result Areas (KRAs) and the Key Performance Indicators (KPIs) of each KRA.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Proven track record of driving change and delivering results.
- Ability to manage multiple projects simultaneously and prioritize effectively.
- Strong leadership, strategic, analytical, and problem-solving skills.
- Ability to act with integrity, professionalism, and confidentiality.
- Proficient with Microsoft Office Suite/Sharepoint or related software.
- Good knowledge of different business functions (Project Management, Sales Operations, HR & Admin, Finance, Logistics, Marketing etc.)
EDUCATION AND EXPERIENCE:
- Bachelor's or master’s degree in business administration, Management, or a related field.
- Prior experience in a leadership or management role, ideally within a fast-paced and dynamic environment, and preferably in telesales, logistics and retail industries.
- A minimum of 5-10 years of General Manager experience or similar role
- At least 5 years of experience in an Telesales/BPO industry
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