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GENERAL MANAGER

Salary undisclosed

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DUTIES AND RESPONSIBILITIES:

  • Work closely with the BOD to develop and execute the company's strategic vision and goals.
  • Collaborate with BOD and regional team to create and implement key initiatives and programs.
  • Manage and oversee various cross-functional projects, ensuring timely delivery and quality outcomes.
  • Develop, implement, and maintain budgetary and resource allocation plans.
  • Perform research and analysis to inform strategic decision-making and identify opportunities for growth.
  • Provide suggestions for business growth and suggest ideas for increasing revenue.
  • Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values to ensure efficient operations and compliance with regulatory requirements.
  • Create, review, and implement effective business plans and models.
  • Generate, facilitate, and present reports to the BOD.
  • Perform other duties as assigned from time to time.

JOB SPECIFICATIONS:

  • Excellent communication and interpersonal skills, with the ability to work effectively with all levels of the organization.
  • Demonstrated experience in project management, process improvement, and operations management.
  • Working knowledge of all CPAs and the Key Result Areas (KRAs) and the Key Performance Indicators (KPIs) of each KRA.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Proven track record of driving change and delivering results.
  • Ability to manage multiple projects simultaneously and prioritize effectively.
  • Strong leadership, strategic, analytical, and problem-solving skills.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Proficient with Microsoft Office Suite/Sharepoint or related software.
  • Good knowledge of different business functions (Project Management, Sales Operations, HR & Admin, Finance, Logistics, Marketing etc.)

EDUCATION AND EXPERIENCE:

  • Bachelor's or master’s degree in business administration, Management, or a related field.
  • Prior experience in a leadership or management role, ideally within a fast-paced and dynamic environment, and preferably in telesales, logistics and retail industries.
  • A minimum of 5-10 years of General Manager experience or similar role
  • At least 5 years of experience in an Telesales/BPO industry