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Room Reservations Agent

  • Full Time, onsite
  • Private Advertiser
  • Kuala Lumpur Reservations (Hospitality & Tourism) Full time RM 2, Malaysia
Salary undisclosed

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Qualifications & experience

  • Phone Etiquette, Communication, and Customer Service skills.
  • Experience in handling room reservations.
  • Front Desk Duties
  • Strong organizational and multitasking abilities.
  • Excellent interpersonal skills.
  • Fluency in multiple languages is an advantage.

Tasks & responsibilities

  • Assisting and advising customers who may be choosing from a variety of properties options.
  • Making reservations for customers based on their various requirements and budget.
  • Checking the availability of accommodation on the customers’ desired travel dates.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Answering any questions guests might have about the reservation, arrival, payment process.
  • Providing support to customers who may need to amend or cancel a reservation.

Benefits

  • Annual Leaves
  • EPF & SOCSO
  • Medical coverage