Operation Assistant - Penang Branch

Job Description:- 1. Improve sea and air freight operation effectiveness and efficiency to enhance customer satisfaction and customer retention. 2. Execute and monitor sea and air import export activity and shipping booking arrangement. 3. Ensure the operation and documentation process are comply to the Customs and other current regulations for smooth cargo clearance. 4. Timely distributions to customers including documentation effectiveness for smooth operations. 5. Provide contingency planning to operation team to minimize delivery disruptions to customers. 6. Ensure the customers’ service requests, enquiries and complaints are attended promptly. 7. Always adhere to the Health, Safety and Environmental Policy all the time. 8. Ensure all the activity are compliance with business ethics and Company code of conduct. 9. Obey and execute any other task instructed by the Manager, HOD or higher level at any time. Working Experience & Academic Qualification:- 1. Diploma in any related Logistics industry or Minimum SPM with Experience for 1 year. 2. Knowledge in handling the logistic industry, import export operations, customer services and warehousing is an advantage added value. 3. Good interpersonal skill and able to communicate with customers, government officers and suppliers. 4. Motivated to learn new skills and knowledge 5. Good communication skills, both written and verbal.