Customer Service Executive - Cantonese - KL JB Selangor

About VDart We are Purpose Driven, High Growth and a Great Place to Work Certified Organization! VDart is one of the fastest growing talent management and digital solution providers established in the year 2007. As part of our continued Global Growth Strategy, we are excited to bring digital capabilities to Malaysia. VDart Malaysia Sdn Bhd will serve as our Regional Headquarters for the ASEAN region. We are committed to bringing world class technology, build a strong digital talent pool in emerging technologies and transform how businesses leverage technology in Malaysia. We serve various customers including Fortune 100 companies across various domains globally. VDart partners with industry leaders in Cloud, Intelligent Automation, IoT, Customer experience, and Security solutions. With distinct digital practices, we help our partners to build for tomorrow by reimagining their business today. From helping our partners to bridge talent in product development and embedded software, we provide resources and solutions globally across a wide range of industries, from automotive and mobility to energy, healthcare, and life sciences, manufacturing, consumer industries, and beyond. Come join us to create the digital future! Role Description: This is an on-site role for a Customer Service Representative. You will be responsible for ensuring customer satisfaction, providing customer support, and managing overall customer service. The role involves day-to-day tasks such as handling customer inquiries, resolving issues, and building strong relationships with customers. Other details/benefits: Multiple shifts / Day shift / Rotational shifts are available - according to Projects. Shuttles are provided at certain locations. Allowances, OT provided. Accommodation provided at certain locations. Joining bonus of RM5000 for certain projects for those joining in August and September 2024. Key Responsibilities: Provide excellent customer service via phone, email, and chat channels. Adhere to service level agreements (SLAs) and ensure customer satisfaction. Collaborate with internal teams to resolve complex issues and escalate when necessary. Maintain accurate records and documentation of customer interactions. Qualifications: Fluency in Languages (Mandarin OR Cantonese OR English OR both). Fresh Graduates are welcome to apply and those who are experienced in customer service or similar role Excellent communication skills, both written and verbal Ability to multitask and prioritize tasks effectively Strong problem-solving skills and attention to detail Ability to work well in a team environment