HRMS Implementation Specialist

OPERATIONAL MANAGEMENT • Participate in the analysis of customer requirements and produce system design. • Responsible to conduct Business Requirement / Fit Gap Study for implementation, upgrade and enhancement purposes relating to HRMS software. • Understand and document client requirements • Work closely and run through System Design and system development with the development team. • Work as solution owner for the project to provide solution and fit gap analysis to ensure client requirements can be delivered. • Analyse client's current data and provide mapping to the system for Data Migration. • Develop test plans, test scripts and review the testing result to ensure the system development is in accordance with the documented client requirements. • Implement system upgrades and patches, collaborating with functional and communicating with technical staff to coordinate the application of upgrades or fixes. • Produce Verification Reports and facilitate verification exercises by clients. • Provide quality assurance and issues management in all aspects of the system design and build. • Assist with the production of guidelines, documentation and training material to support the localization of products. • Ensure that functional requirements are delivered with quality and compliant with the client contract. • Work closely with the Sales Team in coordinating activities such as scheduling of user training, technical/software installations or other activities that will aid in developing opportunities and sales. • Respond to clients’ technical queries through a sound understanding of the system and associated product suite. • Troubleshooting system errors and recommending solutions to resolve it and communicating with the client on a solution. • Remain engaged with the client throughout the implementation, until the client is successfully running the HRMS solution. • Demonstrate commitment to quality of product and service • Any other duties and responsibilities that may be assigned from time to time. REQUIREMENT • Candidate must possess at least a Bachelor’s Degree in Computer Science / Information Technology or its equivalence. • Minimum 3 years’ experience as HRMS system specialist. • Good understanding of the HCM business process and best practices will be an added advantage. • Good understanding of Malaysia’s HR law, HR related IT business systems and other business applications and processes is a plus. • Experience testing systems for bug fixes and enhancements with demonstrated strong knowledge and analytical skills necessary to resolve end user technical issues. • Passion for quality and demonstrated high standards and accuracy of service delivery. • Intermediate working knowledge of SQL, SQL Server, SQL Scripting and data migration is necessary. • High quality documentation deliver (including functional specifications). • Ability to use good judgment, tact and discretion in handling information of a sensitive and proprietary nature; ability to ensure confidentiality. • Ability to communicate and present complex issues and analyses in an effective manner. • Ability to establish and maintain effective work relationships to provide excellent customer service and work effectively within a team. • Excellent written and oral communication skills in English.