Customer Service | Mandarin Speaker | Social Media
RM 5,500 - RM 5,500 / month
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Working with one of the BIGGEST Call Center in Asia!
Salary: Competitive Salary + Allowance
Location: NU Tower Sentral, Kuala Lumpur
Working Days: 5 days, 2 days off
Working Hours: Rotational Shift
Project: Social Media
BENEFIT:
- Will be disclosed during interview session with Hiring Manager
REQUIREMENT:
- Minimum SPM certificate is a must.
- Must be able to speak, read and write in Mandarin.
- Excellent communicate in English.
- Must be able to work on rotational shift.
DUTIES AND RESPONSIBILITIES: 70% live chat, 30% call and email
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Provide a high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner following the processes.
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
Job Types: Full-time, Permanent
Pay: Up to RM5,500.00 per month
Benefits:
- Additional leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Performance bonus
- Tips
Language:
- Mandarin (Preferred)
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