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Customer Service | Mandarin Speaker | Social Media

RM 5,500 - RM 5,500 / month

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Working with one of the BIGGEST Call Center in Asia!

Salary: Competitive Salary + Allowance
Location: NU Tower Sentral, Kuala Lumpur
Working Days: 5 days, 2 days off
Working Hours: Rotational Shift
Project: Social Media

BENEFIT:

  • Will be disclosed during interview session with Hiring Manager

REQUIREMENT:

  • Minimum SPM certificate is a must.
  • Must be able to speak, read and write in Mandarin.
  • Excellent communicate in English.
  • Must be able to work on rotational shift.

DUTIES AND RESPONSIBILITIES: 70% live chat, 30% call and email

  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
  • Ensure all SLAs are met accordingly.
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
  • Provide a high level of professionalism and competent customer service.
  • Able to communicate effectively with customers in a friendly and polite manner following the processes.
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.

Job Types: Full-time, Permanent

Pay: Up to RM5,500.00 per month

Benefits:

  • Additional leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Performance bonus
  • Tips

Language:

  • Mandarin (Preferred)