Customer Service Executive [Thailand or Indonesian speaker]
RM 4,000 - RM 4,000 / month
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
Requirements
- Preferable with a minimum of one (1) year of customer service-related experience
- Strong customer management skills.
- Good communication skills and well-versed in the required language as below listed:
1. Thailand: English/Thai
2. Indonesia: English/Bahasa Indonesia
- Provide good email writing skills in English.
- Mandarin speaker are welcome to apply
- Ability to manage escalated issues / difficult customers.
- Identify and handle customer inquiries completely and accurately to the customer's satisfaction.
- Respond to customers' inquiries professionally and promptly.
- Good listening, interpersonal, organizational skills & customer service orientation.
- Adaptability, initiative & stress tolerance.
- Attention to detail and accuracy.
- Ability to learn new products and technologies.
Responsibility
- Excellent telephone etiquette with the ability to remain professional, confident, and patient.
- Able to handle incoming customer inquiries over the telephone or chats by providing accurate, efficient, and quality service that exceeds customers’ expectations.
- Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
- Possess strong analytical skills to identify the cause of problems and recommend solutions.
- Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
- Ability to work under pressure and with minimum supervision.
- Ability to multi-task and with good attention to detail.
Benefits
- Medical & hospitalization covered
- EPF, SOCSO and EIS covered
Working hour:
- Monday – Sunday, Including Public Holiday
- Following country time zone
Working location:
- Unit 22-02, The Vertical 1, Avenue 3, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur.
Job Type: Full-time
Pay: Up to RM4,000.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Performance bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Thai (Preferred)
- Indonesian (Preferred)
Expected Start Date: 12/16/2024
Similar Jobs