Club Manager

Sales

1. Ensuring the Duties and Responsibilities of the Senior Brand Ambassador or/and Brand Ambassador and NJM target set for the month are achieved,

2. Ensuring all activities are completed by the deadline.

• Ensuring all sales targets are achieved for the month,
• Accuracy and completion of MEMBR System,
• Daily monitoring and spot checking of the activities in MEMBR System,
• Review call logs with 5 outbound call script per staff,
• Primarily in charge of sending out SMS and Email content,
• Completion of minimum 10 conversations per day with 4 booked appointments and 2 presentations,
• Responsible of assigning leads to salesperson,
• All unassigned leads must be assigned within 24 hours.

Tools: Member System, Call Script, HOP/Reassessment

3. Daily, weekly and monthly goal setting

• strategic planning to ensure targets are hit

Tools: Monthly Business Plan, Member System, Call Script, HOP/Reassessment

Marketing

1. Ensuring all activities are completed by the deadline under Member System

• monthly evaluation of GX classes,
• monthly evaluation of endorsers,
• localization of national campaigns,
• creativity and innovation when implementing marketing activities (Ex. Welcome Kit),
• acquisition of corporate partnership,
• able to identify marketing opportunities (ex. collaterals placement, events participation, etc.),
• ensuring marketing collaterals are updated,
• using marketing budget efficiently,
• competitive analysis.

Operations - Billing Issues And Collection

1. Ensuring all activities are completed by the deadline under Member System

• Generate and finalise billing issue report,
• Daily monitoring and spot checking of the activities in billing issue report - ensuring scripts are being followed,
• Review SMS and Email content.

Operations - Personal Trainers

1. Ensuring the Duties and Responsibilities of the Head Coach and NJM target set for the month are achieved.

2. Ensuring all activities are completed by the deadline.

• reviewing all PT agreement forms and ensuring all PT agreement forms must be filed and safekeeping in the office,
• weekly 1 on 1 meetings with Head Personal Trainer with complete documentation,
• monthly 1 on 1 meetings with Personal Trainer with complete documentation,
• strict compliance of staff standard uniform standard and set schedule if there is any.

Operations - Member Engagement

1. Client complaints and feedbacks

• Needs to be addressed within 24 hours and notify ABM immediately,
• Quarterly survey,
• Service calls
• NJM – welcome call for member day after
• Non-active members – Monthly

Operations - Defects And Maintenance

1. Daily completion of club walk through checklist

• ensuring overall club cleanliness,
• update Maintenance report and able to detect defects,
• all repairs and maintenance issues to be addressed within 48 hours and need to be fixed within 30 days.

2. Control and maintenance of club supplies

• Inventory of club supplies,
• Control usage of club supplies - janitorial and office supplies,
• Ensuring efficient use of electricity and water.

Operations - Accounting Reports

1. Ensuring all activities are accurate and completed by the deadline.

• Sales and PT commission report,
• Staff and GX DTR report,
• Salary breakdown with the leave forms
• Payment Request Form
• In charge of completion and sending of EOD reports from previous month to Account Department,
• Validate inventory report – physical count,
• Government and Institutional requirements.

2. Cashiering and Banking

• Assigned to either AM/PM shift and in charge of completion and sending EOD reports
• depositing cash, the following day
• sending copy of deposit slip to the accounting department

3. Setting up reports for the month

• DSR
• Billing Issue Report
• Scorecard
• Update booking calendar under MEMBR system

Operations – Manpower

1. Prepare staff work schedule as per the employment contract

2. Monthly club launching or team meeting

3. Managing staff performance

• Quarterly Performance evaluation
• Employee recognition

4. Understanding and implementation of employee handbook

• Ensure employee handbook is strictly followed,
• Issuance of demerits & warning letters if needed.

Others

1. Club point of contact

• escalate detrimental items to ABM immediately.

If you have what it takes, kindly send in your application or email us at [email protected]

Job Type: Full-time

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

• Gym membership
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay