Customer Relationship Executive

Key Responsibilities:

• Develop and maintain long-term relationships with hotel, resort, and motel business partners.
• Act as the primary point of contact for clients, ensuring smooth communication and timely resolution of any issues or concerns.
• Collaborate with internal teams to ensure that the operational needs of partners are met effectively.
• Provide regular feedback to management on partner satisfaction and identify areas for improvement in services provided.
• Ensure that service agreements are executed in line with client expectations and company capabilities.

Key Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 1-4 years of experience in customer/client relationship management, ideally within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple client relationships simultaneously.
• Experience with operational management in hospitality is a plus.

Work Schedule: 9am - 6pm, Monday - Friday

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion

Schedule:

• Fixed shift
• Monday to Friday

Supplemental Pay:

• Commission pay
• Performance bonus

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer/Client Management: 1 year (Required)