Flights Reservation Ticketing (Mandarin Speaker)
RM 2,700 - RM 3,300 / Per Mon
Original
Simplified
- To handle inquiries related to flight schedules, pricing, and availability.
- To assist with booking flights, providing ticketing options based on their preferences and budget.
- To assist customers in planning travel itineraries, ensuring the best connections and stopover options.
- To offer advice on alternative flights, lower fare options, or time-efficient routes.
- To provide information on baggage allowances, travel restrictions, visas requirements, and other travel-related information.
- To process flight reservations through online systems or Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo.
- To issue, reissue, and cancel flight tickets as per customer requests.
- To resolve any ticketing or reservation-related issues efficiently.
- To ensure accurate invoicing and maintain financial records for ticketing transactions.
- To handle billing, refunds, and reconciliation of sales transactions.
- To collect payments via credit card, cash, or bank transfers for ticket reservations.
- To coordinate with airlines for group booking requests and discounts.
- To manage cancellations, schedule changes, and other airline notifications.
- To communicate with airlines to confirm bookings, manage waiting lists, or handle special requests such as meals, seating preferences, and assistance for passengers with special needs.
- To ensure passengers have the correct travel documentation, such as passports, visas, or health certifications.
- To stay updated on airline policies, fare rules, and industry regulations.
- To follow all legal and regulatory requirements for ticketing and passenger processing.
- To prepare daily or weekly sales and ticketing reports for management.
- To maintain a record of issued tickets, refunds, and other financial transactions.
- To work closely with other partners and supervisors to ensure smooth daily operations.
- To assist in training new staff on booking systems and customer service protocols.
- To assist with booking flights, providing ticketing options based on their preferences and budget.
- Candidates with positive attitude, self-starter and responsible characteristic, good communication and interpersonal skill.
- Candidates with excellent hands-on skills and attention to details.
- Candidates with self-confidence and be able to actively interact with all relevant parties.
- Candidates with good understanding knowledge or willing to learn of travel tour softwares (Computer Reservations Systems, GDS systems and E-Travel).
- Candidates with good proficiency on written & spoken Mandarin and English, as the role requires candidate to engage with mostly Mandarin and English speaking customers. Exemplary sales skills, customer service and customer oriented approaches.
- Candidates who able to work independently and with teams.
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- Work for 5.5 working days (Monday to Friday, 1/2 day on Saturday).
- Candidates with prior working experiences will be prioritize.
- Candidates possessed Diploma/Degree in Tourism or Hospitality will be prioritize.
- Fresh graduates and SPM leavers are encouraged to apply as well as trainings will be provided.
- Candidates with prior working experiences will be prioritize.
- Candidates with excellent hands-on skills and attention to details.
- KWSP and SOCSO.
- Annual and Medical Leave shall be in accordance with the prevailing Labor Law of Malaysia.
- To earn extra Incentives and Commissions as if personal revenue target achieved.
- To earn extra Incentives and Commissions as Tour Leader, Tour Manager.
- Career development and advancement trainings.
- Annual and Medical Leave shall be in accordance with the prevailing Labor Law of Malaysia.
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