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Officer - Insurance

RM 1,800 - RM 2,000 / Per Mon

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Job Responsibilities

1. Be the face of EON Insurance - possess strong focus on customer experience; deliver high quality standards and service level to serve the new and existing customer to handle inquiries via phone calls including emails, mails, faxes and/or social media within the agreed TAT and with the objective of achieving highest level of customer satisfaction.

2. To handle customer/branch calls, complaints and inquiries efficiently, courteously and professionally.

3. Responsible to perform proper escalation including unresolved complaints or enquiries to respective Senior for resolution and adhere to requirement of EON and Governance.

4. Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.

5. Responsible for overall administration of Insurance Department operations in accordance to the Company policies and procedures.

6. Cover note issuance for new and existing customers under renewal retention to EON Group

7. Proactively recover service lapses to promote customers’ loyalty.

8. Proactively educate customers on our services available on the customer portal or any other relevant platforms which could benefit customer.

9. Continuously and proactively improve on product knowledge for Motor Insurance for all brands under EON Group.

10. Maintain confidentiality of all information according to data privacy requirement.

11. Must demonstrate a high degree of integrity and confidentiality

12. You will be accountable for meeting individual (KPIs) and team goals.

13. To recognize the importance and ensuring service level are not affected at any time.

14. To take proactive approach towards suggesting improvement of work practices and process.

15. To maintain amicable working relationship with team members and and support each other in multitasking

16. Any other responsibilities and related duties as and when required by the Management.

Job Type: Full-time

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday
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