Sales Coordinator

ROLE AND RESPONSIBILITIES 1. Handle Daily email communication, phone calls or messages exchange with internal & external customer, to coordinate on daily order, delivery activities, customer complaint, quality issue (if any) 2. Handle Customer’s Purchase Order, verify and ensure Purchase Order received is according to quotation. 3. Generate System Sales Order, PO summary, update delivery Status, and proceed PO issuance to Planning team. 4. Follow up PO acknowledgement with return of Job Order number & delivery commitment from Production Planning Team. 5. Captured Job Order number in delivery status and PO acknowledgement to customer. 6. Work closely with internal team to solve if any issues which impact delivery to customer. 7. Handle customer’s weekly Reschedule request (OPOR), work with planning team to review the orders status & response to weekly reschedule report and monthly build plan. 8. Follow up and monitoring on delivery arrangement to achieve customer require date. 9. Working with Production / Planning team for customer AOS items, push for immediate action and recovery plan to avoid customer line down. 10. Negotiate with customer when there is push out request, especially customer month year & quarter end’s closing. Will negotiate for better solution at least propose customer to clear on hand FG. 11. Verify and sign for daily shipping document (Invoice & DO) for delivery. 12. Update daily deliveries transaction in delivery status and reschedule report. 13. Month end internal sale meeting review, to push production to achieve sale target. 14. Work with Marketing/NPI if there is any new project launch, new quotation, or revise quotation, check the details before submitting to CS Manager for SQL update. 15. Both hard copy & soft copy of Quotation require to filing & update in server, to ensure customer roll in new PO/new price with the mentioned effective dates given by Marketing. 16. Monitor validity of GBP approval, CS will email customer to seek for relevant documents and share it to Admin team for GPB renewal. 17. Supporting company’s visions in quality, customer satisfaction, continuous improvement, and profitability.