General Operations Executive

Company Overview:

Moby Money Sdn Bhd is a fast-growing financial technology company committed to redefining how consumers and businesses engage with financial services. We are proud of our innovative platform, which has made us a trusted partner for delivering seamless, user-driven financial solutions. At Moby, we value forward-thinking talent who excel in a collaborative and dynamic environment.

Key Responsibilities:

• Conduct daily transaction monitoring using internal tools to identify and flag potentially suspicious transactions across multiple platforms including BNPL (Buy Now Pay Later), payment terminals, and payment gateways.
• Conduct timely verification process of customers for transactions or KYC through call and/or video call verification for compliance verification.
• Onboard approved merchants; configure, integrate, test, ensure integrations ensuring seamless integration and smooth operational setup.
• Communicate directly with customers and merchants to resolve chargeback, dispute, cancellations or any other payments issue regarding transactions and operations.
• Prepare reports for internal use, focusing on compliance and operations management.
• Provide support for various projects and initiatives as required, including assisting the customer service team with escalated cases or other operational tasks during high-demand periods.
• Monitor key operational metrics and performance indicators to identify trends and address issues proactively, ensuring optimal performance of payment systems.
• Perform any ad hoc tasks assigned by Head of Department and management.

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Qualification and Requirements :

• Candidate must possess a bachelor's degree in Business Administration, Finance, or a related field.
• Fresh graduates are encouraged to apply, and 1-2 years of relevant experience in financial services or operations is a bonus.
• Ability to perform tasks with a high degree of accuracy and thoroughness while able to manage multiple tasks efficiently.
• Highly disciplined, with the ability to manage time, prioritize work effectively, and work independently while maintaining a high standard of performance.
• Excellent verbal and written communication skills, with the ability to resolve customer issues in a clear and professional manner.
• Intermediate technical proficiency especially in Microsoft Excel for managing reports and performing day-to-day operational tasks. Familiarity with other basic office software is beneficial.
• Ability to quickly learn new systems, processes, and industry regulations. Comfortable with change and eager to adapt in a dynamic, evolving work environment.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,400.00 - RM2,800.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Expected Start Date: 12/02/2024