Customer Service Supervisor
RM 2,800 - RM 4,000 / Per Mon
Original
Simplified
- Able to communicate effectively in a fast-paced and multiple channel eg : Shopee, Lazada, Tiktok,etc.
- Able to communicate in a clear and concise manner while also responding with the right answer in minimum interruption.
- Responsive to solve all customers’ inquiries, issues, feedback & complaints. (product enquiries, delivery concerns, warranty claim, return & refund, etc…)
- Required to further checking with product manager for additional product info. (if catalogue & product description does not specify)
- Maintain each platform chat response time & response rate based on platform’s policy.
- Record down customers’ inquiries for further study and improvements.
- Replying customer’s reviews. (Thank customer for their support and apologize if there is any unsatisfactory)
- Create CEM daily (remind customer to pay order, remind customer to write review, telling customer that we have Mega Campaign & what’s the discount, etc…)
- Responsible for product returns and exchanges, warehouse docking, and office product storage
- Proficient in English & BM (Mandarin will be additional credit)
- Minimum 2 years of experience in Customer Service area
- Able to work under pressure (Able to handle stress)
- Adapt easily to new environment
- Hard-working, honest, patience, fast learner and responsible
- Have the initiative to finish his/her own task on time
- Friendly and sharp on decision making
- Minimum Education Level : Diploma and Above
- Minimum 2 years of experience in Customer Service area
- Training provided
- Annual Leave
- EPF SOCSO
- Annual Bonus
- Training Provided
- Company Trip
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