Senior and Junior Key Account Manager

1) SENIOR KEY ACCOUNT MANAGER

Job Overview: We are looking for a Senior Key Account Manager with 2-3 years of experience in managing client accounts within the e-commerce space. You will be responsible for driving account growth, sales forecasting, and improving operational efficiencies for our clients. This role requires strong problem-solving skills, data analysis, and an ability to work closely with multiple internal and external stakeholders to drive performance.

Key Business Responsibilities:

• Client Relationship Management: Build and maintain strong, long-lasting client relationships. Act as the key point of contact for client queries and issues.

• Sales and Account Growth: Drive revenue and account growth by identifying new opportunities for clients, including upselling and cross-selling services. Work with sales teams to ensure alignment with business goals.

• Data Analysis & Sales Forecasting: Analyze sales trends, client performance data, and inventory reports to make recommendations for account optimization. Prepare weekly and monthly performance reports for management.

• Inventory Management: Ensure appropriate stock levels are maintained for clients, working closely with supply chain and operations teams to prevent overstock or stockouts.

• Performance Review Participation: Participate in weekly and monthly business reviews with clients and internal teams to identify opportunities for improvement and celebrate successes.

• Problem Solving & Strategy Development: Break down complex client issues into actionable strategies and tactics. Provide innovative solutions to address challenges and improve the customer experience.

• Process Optimization: Offer constructive feedback to internal teams to streamline processes, improve efficiency, and drive operational excellence.

Required Skill Sets:

• Proven ability to engage and influence stakeholders through both written and verbal communication.

• Proficient in Excel with the ability to analyze data, identify root causes of performance issues, and drive data-driven decisions.

• Skilled in creating impactful PowerPoint presentations and sales displays to support client engagements.

• Comfortable working in a fast-paced, entrepreneurial environment, with a focus on problem-solving and delivering results.

• Demonstrates strong ownership of tasks and projects, ensuring thorough follow through and precision in execution.

• Passionate about enhancing both the customer and seller experience through continuous improvement.

• Strong grasp of IT systems and processes, with the ability to communicate technical concepts clearly.

• Able to think outside the box to tackle complex challenges and develop effective solutions.

• Effectively prioritize tasks, manage multiple responsibilities, and meet deadlines in a structured manner.

Must Have:

• Experience in e-commerce businesses or online/offline retail industries.

• Prior experience in sales or account management within a fast-moving entrepreneurial environment.

• Familiarity with inventory management software and e-commerce platforms.

2) JUNIOR KEY ACCOUNT MANAGER

Job Description: As a Junior Key Account Manager at an e-commerce brand partner, you will manage client relationships and support the execution of sales strategies to drive growth and improve performance on e-commerce platforms. You will work closely with clients to understand their business needs, analyze data to identify opportunities, and solve complex problems to ensure smooth operations. This role is ideal for a fresh graduate with a strong sales and business background, as well as analytical skills, looking to kickstart their career in the e-commerce industry.

Key Responsibilities:

• Manage day-to-day client communication, acting as the main point of contact for key accounts.

• Assist in developing and executing sales strategies to drive client growth on e commerce platforms.

• Analyze sales data and market trends to identify areas for improvement and recommend solutions.

• Collaborate with internal teams (operations, marketing, analytics) to ensure the successful implementation of strategies.

• Prepare sales presentations and reports to communicate insights and performance to clients.

• Troubleshoot issues related to product listings, pricing, and promotions to optimize performance.

• Foster strong client relationships and deliver outstanding service to enhance client satisfaction.

Skills & Qualifications:

• Bachelor’s degree in business, marketing, or a related field.

• At least 1 year of experience in sales, account management, or a related role (experience in e-commerce is a plus).

• Strong interpersonal and communication skills with the ability to influence stakeholders.

• Analytical mindset with intermediate knowledge of Excel; able to interpret data and make informed decisions.

• Creative problem-solving skills, with the ability to adapt to a fast-paced, dynamic environment.

• Detail-oriented with a strong sense of ownership and responsibility.

• Excellent time management and organizational skills, able to manage multiple clients simultaneously.

• Action-oriented, with a focus on driving results and improving processes.

Preferred (Good to Have):

• Previous experience in an e-commerce or online retail environment.

• Knowledge of both online and offline retail industries.

• Familiarity with sales, account management, or digital marketing tools.