Customer Service Executive (Mandarin Speaking)
RM 3,000 - RM 4,500 / Per Mon
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Simplified
- Handling of inquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need.
- Answer inquiries through live chat, email, call.
- Resolve complaints and provide information.
- Provide appropriate solutions or alternative methods within the time frame.
- Able to work in office (NO “Hybrid”, NO “Work from Home”);
- Fresh graduate are encouraged to apply, as well as Diploma or Degree holder;
- Proficient in both written and spoken Mandarin Language (to communicate with Mandarin speaking client);
- Customer-oriented with good communication skills in English and Mandarin;
- Candidates must be willing to work on rotating shift, weekends, and public holidays.
- Full-Time Job (Permanent Employee)
- 5 Working Days / Week
- On Job Training Provided
- Medical Benefit (Medical Check Up, Medical Claim)
- Miscellaneous Allowance (Shift Allowance)
- Miscellaneous Paid Leave (Annual Leave, Medical Leave, etc)
- Annual Bonus, 13th Month salary
- OT Pay (Normal Day, Rest Day, public Holiday)
- Increment Adjustment (After Probation and Yearly)
- Promotion (To a Higher Rank)
- EPF, SOCSO, EIS
- Pantry Supplies
- Outdoor Sport Activities (Weekly)
- Company Gathering and Annual Dinner
- Employee Development Courses (Microsoft 365, Upskill Courses, etc)
- KPI Performance Reward
- Best Attendance Reward
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