CUSTOMER RELATIONS OFFICER ( CINEMA CREW ) - AEON MALL TAIPING

Role Summary

Responsible for delivering and maintaining a high level of customer service at ticket box and concession as well as other touch point .

Role requirements

Languages Required :

• English & Bahasa Malaysia

Working Hours : ( Shift/operational )

• Rotating shift

Qualifications , Knowledge And Skill Requirements :

• Minimum Qualification & Field of Study :
• Minimum SPM with good command of Bahasa Malaysia and English
• Past experience relevant to our company requirement also considerable.

Minimum Year(s) of Work Experience and preferred field of Work/Industry :

• Knowledgeable and experience in retail , F&B and servicing line is an added advantage.

Skills And Competencies :

• Computer literate is added advantage

Personal Attributes :

• Friendly , active , fun and outgoing
• Pleasant personality with good interpersonal skills and able to liaise with people from all levels
• Team spirited , responsible and with positive work attitude
• Able to work shifts , weekends , midnights and public holidays .

Principal Accountabilities :

- Customer Service -

• Welcomes and connects with every customer.
• Offers customer demonstrations and samples to create an opportunity for the customers to interact with the product.
• Responds to customer needs and says thank you to every customer
• Demonstrates the good behavior by taking care of customer needs.

- Cash Handling-

• Follows cash handling procedures and cash register policies.
• Maintain and ensure smooth operation of sales at the ticketing box and candy bar

- Sales -

• Upselling and suggestive selling
• Responsible for customer needs and appropriately suggests products to enhance service and meet sales goals.

- SOP Compliance -

• To ensure SOP compliance at all the touch points

Job Type: Part-time

Pay: RM8.00 per hour