Risk Quality Assurance Specialist- Global Payment

About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About
The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.

• Handle communication with external vendors for risk operations, including KPI alignment, SOP updates, training, QA, and result sharing.
• Closely monitor BPO team KPIs to ensure agreed terms meet expectations; provide timely feedback to vendors in case of underperformance, produce internal team reports on BPO performance
• Conduct daily quality assurance (QA) on risk operation cases, ensuring case quality is maintained at the baseline. Analyze and observe QA results, and provide analysis on failed QA cases with improvement solutions (SOP optimisation and BPO training updates).
• Handle emergencies related to risk operation baseline performance (SLA/QA lower than KPI) by providing solutions and immediate action.

Minimum Qualifications:

• Good communication skills
• Team player, self-driven, strong sense of responsibility.

Preferred Qualifications:

• Data analysis skill is preferred
• Understanding the international payment industry, with more than 5 years of experience in BPO management, payment risk experience is preferred

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.