Executive - Customer Service (Warehouse)

Full Time, onsite
Kerry Logistics (M) Sdn Bhd
Shah Alam, Malaysia

RM 2,500 - RM 3,500 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original

Simplified

Job Highlights

Friendly Working Environment
Attractive Package
Better Career Advancement

Job Description

Communicate with the customers regarding warehouse-related inquiries, orders, deliveries, and return.
Communicate with the Operation Supervisor regarding Inbound & Outbound timeline (received date, delivery date & anything related)
Respond promptly and professionally to customer emails, calls, and messages.
Resolve, report and update any complaints or issues effectively to the customer and operation team
Check and confirm all the inbound & order information in the WMS and confirm with the customer
Monitor the status of inbound & orders and updates to customer
To provide the necessary/related documents and info to the operation supervisor for the inbound process
To update the GRN report and EDI to the customer within the lead time agreed in the KPI
Allocate orders in KWMS, generate a pick list, and pass it to the operation supervisor. To send EDI once the order is completed process
Provide any necessary documents to the customer related to the shipment or orders
To communicate with the transporter on the delivery arrangement to ensure efficient delivery and collection of goods
Address and resolve any logistical challenges that may arise and update the customer
To verify all documents, information and invoices before billing
Handle billing for both warehouse and transportation services, from preparing the summary, sharing/emailing to customer approval, and generating an invoice in the system before billing cut-off with the supporting info or documents
To work together with the Manager and Operation Supervisor to ensure every shipment is complete within the lead time agreed in the KPI for customer satisfaction
Prepare the monthly KPI together with the Manager and Operation Supervisor for MBR & QBR
Update report to the customer daily
Identify and implement process improvements to enhance customer service and warehouse operations efficiency.
Develop and update standard operating procedures (SOPs) for customer service activities.
Work closely with warehouse staff, inventory management, and other relevant departments to ensure seamless operations.
Participate in regular meetings with the warehouse team to discuss ongoing issues and improvements.
Gather customer feedback to understand their needs and expectations.
Develop strategies to improve customer relationships and retention.
Conduct follow-ups with customers to ensure their issues are resolved and they are satisfied with the service.
Assist in training new customer service representatives on warehouse operations and customer service protocols.
To carry out any other duties as instructed by superior from time to time.
To perform any other duties as required by the Management from time to time.

Requirements.

2 years experiencein customer service, preferably within a warehouse or logistics environment
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Proficiency in using customer service software and warehouse management systems.
Ability to multitask and handle high-pressure situations effectively.
Detail-oriented with strong organizational skills.
Proficient in Microsoft Office (Excel, Powerpoint, Word).
Customer-focused attitude with a commitment to providing exceptional service.
Ability to work collaboratively in a team environment.
Flexibility to adapt to changing priorities and demands.
Proactive approach to identifying and addressing potential issues.