Epicareer Might not Working Properly
Learn More

Customer Success Specialist (Social Media)

  • Full Time, onsite
  • Agensi Pekerjaan JobScoper Sdn. Bhd.
  • Mukim 10 (Bukit Relau), Malaysia
Salary undisclosed

Apply on


Original
Simplified
Job Responsibility

  • Order Support: Assist customers with placing online orders via phone and email.
  • Data Security: Ensure accurate processing of payments while safeguarding personal and financial data.
  • Customer Loyalty: Proactively support customers to maintain brand loyalty.
  • Escalation & Collaboration: Identify and escalate priority issues, collaborate with team members to improve service quality.

Job Requirements

  • Fresh Graduates: Welcomed to apply.
  • Call Centre Experience: Not required, but a distinct advantage.
  • Professional Handling: Ability to address queries and objections effectively.
  • Positive Attitude: Eager to learn and go the extra mile for improvement.
  • Shift Flexibility: Must be available for 24/7 rotational shifts.

Job Benefits

  • Medical and Insurance Coverage
  • EPF, Socso, EIS and etc.
  • Annual Leave
  • Medical Leave
  • Career Progression
  • World Class Training provided (Soft skill, system, SOP and product knowledge)