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Technical Support

RM 2,568 - RM 4,280 / Per Mon

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Job Overview:
We are seeking an experienced and knowledgeable Technical Support Specialist to provide top-tier technical assistance to our team and clients. The ideal candidate will have strong expertise in programming languages, particularly JavaScript and HTML, and be well-versed in software platforms such as Airtable and Go High Level (GHL). This role requires someone with a background in technical software support, a solid understanding of APIs, and proficiency in automation tools like Zapier.

Key Responsibilities:

  • Provide technical support to internal teams and clients, troubleshooting and resolving software-related issues.
  • Assist with the integration of APIs and automation tools like Zapier to optimize workflows and processes.
  • Collaborate with developers and other technical teams to resolve complex problems related to system functionality.
  • Maintain and enhance technical documentation, ensuring clear and concise instructions for users.
  • Work independently to identify, analyze, and solve technical problems, providing proactive solutions.
  • Support the implementation and optimization of Airtable, GHL, and other relevant platforms.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • Strong knowledge of JavaScript, HTML, and other programming languages are preferrable.
  • Experience with Airtable and Go High Level (GHL) is preferrable.
  • Technical background with an understanding of software systems, APIs, and tools like Zapier.
  • Proven ability to work independently, with strong problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • Prior experience in a technical support role, preferably in a software or tech-driven company.

Job Type: Full-time

Pay: RM2,568.00 - RM4,280.00 per month

Benefits:

  • Work from home